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About This Page: This is a discussion on LA Kings Talk within the LetsGoKings.com forums, at Los Angeles Kings Hockey Fan Forum. I would like to write a well thought out complaint regarding an experience I had at the Staples Center last Saturday, involving personnel at the door (not security). I am
I would like to write a well thought out complaint regarding an experience I had at the Staples Center last Saturday, involving personnel at the door (not security). I am asking the experienced folks on the board to whom that letter should be addressed, besides "Dear Circular File"
You can't just open a thread and tease us about your complaint without telling us what happened. Please explain the details and then write your letter to Kelly Cheeseman. I think that's the person to write to.
In the scheme of things, it really isn't that important, but just one of those things that bug the hell out of you.
My mom and I get to the game, park at the Convention Center, per usual, and approach the door near the valet area. Not the one marked VIP, but the door immediately to the left. There is absolutely no one in either line, so my mom walks up to the door. When I get there, I hear the girl telling her that she can't go in the door because she did not valet park. Now although pretty spry, my mom is 81, and I get annoyed at anyone holding their arm up so she can't get past. I informed the young lady that our seats are in door 7, which is right where we are entering, we are season ticket holders, and that since no one is the line at either door, I wasn't quite sure what the problem was. She demanded that if I wanted to get through the door, she would call her supervisor and I could wait. Now to remind you, the red coats are standing there, and not one of them are saying a word, and in fact, are having a hard time making eye contact.
I took the tickets out of her hands and proceeded to the entrance around the building. Now this would have rubbed me the wrong way anyway, but what really pisses me off is that several games earlier when it was raining, the folks in the purple and black shirts wouldn't let us out the doors behind our seats because those who valet parked needed covering. What the hell?? How do those who valet park rank above those of us who pay for parking AND Season tickets??
I know, no one cares, but it still makes my blood pressure go up.
It's a waste of time...the word "CUSTOMER SERVICE" is not in the Kings Organization vocabulary. When I say organization, I mean the whole enchilada!!!!!
Letters of Complaint 
Birdman
